Does the pleasure you get from scrolling your cell phone compensate you for the frustration from the absence of customer service?  The same digital revolution that gave you a cell phone gave the companies the opportunity to drive up profits and executive bonuses by replacing customer service with AI that is seldom, if ever, programed to answer your questions and is extremely reluctant to connect you to a superior human who knows what to do.  All of us have been stressed out trying to get problems fixed, accounts adjusted, repairs made.  My favorite AI response when I call about the internet being down is "you will get faster service if you chat with us online."

All of us know the frustration of the constant demands to update our information, our telephone number, our email.  These endless notices always appear when we are in the middle of some activity that is inconvenient to interrupt to go tend to Internet house-keeping problems.  But if you fail to respond too often, all of a sudden you cannot get into your investment accounts, your bank account, your Internet files, because the necessary code, since passwords no longer suffice, doesn't reach you via cell text or email because you didn't update.  These kinds of problems are almost impossible to correct, because they use your cell phone number and email to identify you. And even if you can get a human on the phone, the person has no way of knowing who you are except your information on file.