Whether it be researching a personal health condition or doing pre- or post-doctor's appointment research, Americans are turning to AI for medical help.

Is it O.K to Use AI for Medical Advice?

It is almost a universal experience to go to the doctor and not have all your questions answered or to even just be nervous about attending a doctor's appointment. These reasons and more are why almost 20% of Americans use AI for healthcare information. Gallup surveyed more than 5,500 adults across the US about their AI medical and healthcare usage, and over half reported they "turn to AI to supplement their healthcare experiences, using the technology before or after seeing a doctor." Almost half of AI healthcare users also reported that the "AI tool or chatbot made them feel more confident talking with or asking questions of a provider." With others saying, "It helped them identify issues earlier or avoid unnecessary medical tests and procedures."

"Artificial intelligence is already reshaping how Americans seek health information, make decisions and engage with providers, and health systems must keep pace," said Tim Lash, president of West Health Policy Center. "The risk isn't that AI is moving too fast — it's that health systems may move too slowly to guide its use in healthcare responsibly."